Legal
Cookies
Last updated 2026-10-04. VectraForge (UEN 53532893A), 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051. This covers the public site (xupport.io). The app and API use login cookies and tokens that are required to keep you signed in.
What we use on this site
| Name | Why | When |
|---|---|---|
| xupport_cookie_consent | Remembers Accept or Reject | When you use the banner |
| xupport_conv_… | Keeps the marketing-site chat on the same ticket | If you open the widget |
| Google Analytics (_ga, _gid) | Page views, so we can see which docs are read | Only if you click Accept |
Your choice
The banner asks once. Reject keeps the site working and leaves analytics off. Accept loads Google Analytics. You can change your mind: clear the site data for xupport.io, or write to hello@xupport.io and we will note it.
The chat widget is there so you can talk to us. It stores a conversation id in local storage on this device. That is not advertising.
Third parties
Google Analytics is Google. Their own privacy notice applies to those cookies. We do not turn analytics on until you accept, and never on staging.