Documentation

How Xupport is put together.

These pages match the product as it ships: one inbox, a widget that opens a ticket, a help centre, mail and Slack, and an optional bot that reads your articles. Start with the how-to, or jump to a piece.

  • How-to

    Register, paste the widget, send a test ticket, publish two articles.

  • Inbox

    Search, shortcuts, snooze, merge, tags, SLA, and metrics.

  • Widget

    The snippet, the key, brand colour, and CSAT after you resolve.

  • Help centre

    Markdown articles, categories, your own hostname, and the contact form.

  • Email, forms, Slack

    Inbound mail, public forms, and one Slack channel on the ticket.

  • AI

    On, off, or after hours. Caps, handoff, and the staff copilot.

  • Developers

    Widget snippet, signed webhooks, and the public API token.

Opening a workspace does not start a paid plan. Start · Pricing.

Documentation · Xupport