How-to
From an empty workspace to a real ticket.
About fifteen minutes if you already have a page you can edit. The first five days are a trial. After that the workspace locks until you subscribe.
1. Create the workspace
Go to register. Use email and a password, or Google. If we send a confirm link, open it. You land in the inbox.
2. Paste the widget
Settings → Widget. Copy the snippet. Put it before </body> on a page you control. Treat the key like a password. Open that page, click the launcher, and send “test from the docs.”
That chat is a numbered ticket in the inbox. There is no second “chat only” list. More on the widget.
3. Reply from the inbox
Open the ticket. Type a reply. The visitor sees it in the messenger. Internal notes stay in the workspace. Shortcuts: / search, j / k move, Enter open, r reply. Inbox reference.
4. Publish two articles (optional)
Knowledge → new article. Write the answer you already repeat. Publish it. Write a second one on a different topic. Then, in Settings → Bot, turn the assistant on. Ask the widget something the first article covers, then something it does not. You should see a cited answer, then a handoff. AI.
5. Point mail or Slack if you need them
Inbound address is your-slug@inbound.xupport.io. Slack is one channel per workspace. Email, forms, Slack.
When you are ready to pay
After you create the workspace we send you to Stripe Checkout. You can cancel and keep using the inbox for five days. Then public channels stop until an owner subscribes. Plans are on Pricing.