Starter
$49/mo
$41/mo if you pay yearly
- 3 seats
- 2,000 AI replies a month
- Widget, inbox, help, form
- Inbound email
Pricing
One price for the workspace. AI replies are capped.
You pay for the workspace, not per seat and not per bot answer. Yearly billing is ten months at the monthly rate, used across twelve.
Growth
$129/mo
$108/mo if you pay yearly
- 10 seats
- 15,000 AI replies a month
- Bot on, off, or after hours
- Slack on the ticket
Scale
$399/mo
$333/mo if you pay yearly
- 25+ seats
- 60,000 AI replies a month
- Same inbox, more room
- Google sign-in for the team
Compared with common setups
Where Growth usually lands
| Topic | Chat-first tools | Per-seat helpdesks | Xupport Growth |
|---|---|---|---|
| Examples | Crisp lower tiers, Tawk.to | Zendesk Suite, Intercom seats | Xupport |
| List price (typical) | About $0–45 for chat | Often $25–55+ per agent, plus AI | $129 for the workspace |
| Seats in that number | Depends on the plan | You add agents | 10 |
| Live chat and tickets | Chat is the product | Tickets are the product | Both, one ticket |
| AI | Packed into some tiers | Often extra per resolution | 15,000 replies, then stop |
Other vendors change prices. Check their sites if you are comparing a live quote.
On every plan
Starter uses the same inbox as Scale
Desk
Tickets, chat, tags, snooze, merge, SLA, CSAT, and metrics.
Public
Help centre, form, widget, optional custom hostname.
Cap
AI replies are counted. People keep talking when the number is gone.
Questions
Common questions
- Do I pay per seat?
- No. You pay for a workspace. Each plan includes a number of seats. Move up when you need more people or more AI replies.
- What if we use all the AI replies?
- The bot stops. Your team can still talk to customers. There is no extra charge per answer.
- Can we begin on Starter?
- Yes. You get the widget, inbox, help centre, and forms. Switch the bot on when you have articles worth using.